Products are despatched from the Netherlands and sent with Dutch Post. You should expect to receive it within 2-3 working days (from the working day following receipt of your payment) for most metropolitan areas in Europe. Other locations can take 4-6 days; remote areas can take longer. You may receive your order earlier than the time stated above but please note, sometimes there can also be unforeseen postal delays which are outside of our control. We ask that you please allow up to 14 working days for delivery before contacting us to request a refund or replacement order.